TERMS & CONDITIONS




1. Product Warranty and Service

VOME warrants all product against defects in materials and workmanship under normal use for a period of 1-2 year from the date of retail purchase by the original end-user purchaser ("warranty period"). if a hardware defect arises and a valid claim is received within the warranty period, at its option and to the extent permitted by law,

VOME will either

(1) Repair the hardware defect at no charge, using new or refurbished replacement parts,

(2) Exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or

(3) Exchange the faulty product with another product of equivalent value

When a exchange is given, the product for which the exchange is provided must be returned to VOME in good condition with original packaging and accessories. All warranty is valid for off-site, carry in service only.


2. International Warranty

VOME will not be held responsible for any shipping and related costs in sending the product for servicing. Nor will it be responsible for loss, damage, or any other incidents occurring during shipment, please be sure to use an insured shipping method.

In the shipping package, please write legibly and include the following information.

Your name
Phone number
Return address
A brief description of all the problems


3. Extended Warranty

VOME Extended Warranty protects you against the cost of repair should it suffer from a mechanical or electrical breakdown outside the original warranty period. Add more value to your investment.

With the VOME Extended Warranty for 3 or 4 year, you can ensure that your VOME Products will continue to receive unparalleled service beyond their standard warranty coverage. For further enquiries, please contact our sales department.


4. Warranty Exclusions and Limitations

This limited warranty applies only to products manufactured by VOME that can be identified by the "VOME" trademark, trade name, or logo affixed to them. the limited warranty does not apply to any VOME hardware products or related component, even if packaged or sold with VOME hardware manufacturers, suppliers, or publishers, other than VOME, may provide their own warranties to the end user purchaser, but VOME, in so far as permitted by law, provides their products as it is. VOME does not warrant that the operation of the product will be uninterrupted or error-free. VOME is not responsible for damage arising from failure to follow instructions relating to the product use.

This warranty does not apply

(a) to damage caused by use with non VOME products and accessories,

(b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes,

(c) to damage caused by operating the product outside the permitted or intended uses described by VOME,

(d) to damage caused by service (including upgrades and modifications) performed by anyone who is not a representative of VOME or an VOME authorized personnel,

(e) to a product or part that has been modified to alter functionality or capability without the written permission of VOME,

(f ) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship,

(g) to cosmetic damage, including but not limited to scratches, dents and broken plastic, or

(h) if any VOME serial number/branding has been removed or defaced.


This warranty gives you specific legal rights, and you may also have other rights which vary from country to country. VOME responsibility for hardware defects is limited to repair or replacement service as determined by VOME in its sole discretion. all express and implied warranties, including but not limited to any implied warranties and conditions of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. no warranties, whether express or implied, will apply after the expiration of the limited warranty period.

Except as provided in this warranty and to the extent permitted by law, VOME is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use, loss of revenue, loss of actual or anticipated profits (including loss of profits on contracts), loss of the use of money, loss of anticipated savings, loss of business, loss of opportunity, loss of goodwill, loss of reputation, loss of, or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions.